Your Privacy Is Our Responsibility

1 About This Privacy Policy

zb77 is a trusted online entertainment platform in Bangladesh. We give the highest priority to the privacy and security of our users' personal information. This privacy policy ("Policy") describes how zb77 collects, uses, stores, and protects your personal information.

This policy applies to the zb77 website, mobile application, and all digital services. You are requested to read this policy carefully before using our platform. By continuing to use zb77, you fully accept the terms of this privacy policy.

2 Types of Personal Information

When you register with zb77 or use our services, we may collect the following types of information:

• Identity Information: Full name, date of birth, national identity card or passport number (for age verification).
• Contact Information: Email address, mobile number, and postal address where applicable.
• Financial Information: Payment method details (bKash, Nagad, Rocket, Upay account numbers), transaction history, and deposit and withdrawal records.
• Account Information: Username, password (in encrypted form), account preferences, and gaming history.
• Technical Information: IP address, device type, browser information, operating system, and login time and location.
• Cookie and Tracking Information: Session cookies, preference cookies, and analytics data.

3 How Information Is Collected

We collect information in the following ways:

• Directly Provided Information: Information you provide yourself when filling out registration forms, making contact, or completing transactions.
• Automated Collection: Information collected automatically through cookies, pixel tags, and log files when you visit our platform.
• Third-Party Sources: Transaction verification information received from payment gateways such as bKash, Nagad, and others.
• KYC Verification: Identity confirmation documents collected during the account verification process.

4 How Your Information Is Used

zb77 uses your personal information for the following legitimate purposes:

• To create, manage, and verify your account.
• To process financial transactions and confirm deposits and withdrawals.
• To provide customer support and resolve issues.
• To maintain platform security and prevent fraudulent activity.
• To enforce responsible gaming policies and identify problematic behavior.
• To meet legal obligations and ensure compliance with regulators.
• To improve platform performance and deliver a better user experience.
• To send relevant offers and promotional information with your consent.

5 Sharing Information with Third Parties

zb77 does not share your personal information with third parties except where strictly necessary. Information may be shared in the following limited circumstances:

• Payment Processors: Minimum necessary information shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Service Providers: Hosting, analytics, and cybersecurity service providers — who operate under data confidentiality agreements with us.
• Law Enforcement Agencies: Only in response to valid legal orders, court directives, or regulatory demands.
• Fraud Prevention: To assist in investigations related to fraud, money laundering, or other illegal activities.

Beyond the above, no information is shared with any third party without your explicit written consent.

6 Security Technology and Practices

zb77 applies industry-standard security measures to protect your personal information. Our security infrastructure is as follows:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
• Firewall Protection: Advanced network firewalls and intrusion detection systems.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Regular Audits: Routine technical assessments to identify security vulnerabilities.
• Restricted Access: Only authorized staff can access your information, and only as needed.

7 About Cookie Usage

Cookies are used on the zb77 platform to improve your experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for the core functionality of the platform — essential for maintaining login sessions and ensuring security.
• Functional Cookies: To remember your language preferences, layout settings, and personalized experience.
• Analytics Cookies: To collect aggregated data for monitoring and improving platform usage.

You can control or delete cookies from your browser settings, though some features may not work properly as a result.

8 Data Retention Period

zb77 retains your personal information only for as long as it is necessary or legally required:

• Account Information: For as long as your account is active and for a specified period after closure.
• Financial Transaction Records: For the period required by legal obligations.
• KYC Documents: For a specified period after verification, in accordance with applicable regulations.
• Customer Support Communications: For a reasonable period for the purposes of dispute resolution and quality improvement.

Once the specified period has passed or there is no longer a legal requirement, your information is securely deleted or anonymized.

9 Your Rights Regarding Your Information

As a zb77 user, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
• Data Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Withdrawal of Consent: The right to request that the use of any information provided on the basis of consent be stopped.

To exercise these rights, please contact us. We will respond to your request as quickly as possible in accordance with our legal obligations.

10 Age Restrictions and Child Protection

zb77 provides services only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. If we are informed or suspect that a minor has registered, we will immediately close their account and delete the associated information.

If you believe that a minor is using our platform, please notify our support team immediately.

11 Amendments to the Privacy Policy

zb77 reserves the right to update or amend this privacy policy at any time. If a significant change is made, we will notify you in the following ways:

• Displaying a notification when you access the platform.
• Sending details of the update to your registered email address.
• Changing the "Last Updated" date on this page.

If you continue to use the platform after changes are made, it will be assumed that you have accepted the revised policy. You are therefore advised to review this page regularly.

12 International Data Transfers

zb77 may process some data on international servers as required for technical services. In such cases, we ensure that these transfers take place within a secure contractual framework with appropriate safeguards. It is our commitment to comply with all applicable legal requirements.

13 Privacy-Related Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us using the details below. Our privacy team will review your request as promptly as possible.